What are the risks with Break/Fix IT Support?

Break and Fix only covers work IT support work requested when someone notices something is not working and asks IT to fix it. In many cases the issue might not even be noticed  until it’s too late.

Commonly with break/fix support the following are not regularly checked:

  • Backups
  • Server and infrastructure health
  • Warranty renewals

The failure of any of these IT components can be very costly to your business, much more so than any savings achieved by the lower ongoing cost of using a Break and Fix IT support option. In many cases businesses can fail if their information is not able to be recovered.

Instead you should think about IT Managed Services. This is a model where IT operates in partnership with the business to maximise your investment in IT. You can read more about that at our Our Approach to IT page.

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