A support agreement is a contractual arrangement we put in place to ensure you get a superior level of IT support. These are often called a “Service Level Agreement”.
It includes the scope of what we do, the times in which we are available, how quickly we will respond and the financial penalties in place when we could not respond as quickly as promised.
Support is even available 24/7 if required and can cover the full range of IT services.
We offer two pricing structures for our support service – Pay-per-Hour (PPH), and Fixed Fee (FF).
PPH and FF are identical in terms of the service we deliver to you.
Pay per hour generally suits smaller businesses with 10-20 staff and a low reliance on IT and have stable systems that do not change much.
Fixed fee is for medium to large businesses where there is a consistent demand. The fixed fee means you have a predictable agreed cost. Where there is consistent demand for assistance this usually works out more cheaply per hour than a pay-per-hour agreement.
And by the way when we say fixed, we mean fixed. This includes on-site visits for clients located in the Perth metropolitan area.
“I wanted to express how pleased we are with everyone we deal with at Office Solutions IT. We have great insight as to what is entailed in looking after our IT as it has been explained in an easy and professional way. The service is always efficient, friendly and patient, all of which is important!”
Kathleen Neylon, Director – NL-Tec Pty Ltd
We are always available and ready to help you get on with business.