We understand that IT (information technology) issues can disrupt your business and cost you money. Our aim is to have you back up and running as quickly as possible.
We respond quickly so that you are not left waiting and unable to work. We understand the importance of a quick IT support response and to prove this we have included financial penalties in our contracts: If we don’t start working on your high-priority IT issues within 30 minutes, we pay you!
We match you with one of our Perth-based IT support teams that specialise in your industry and business applications. This allows us to resolve each request efficiently so you can get back to doing what you do best.
We provide a monitoring service that informs us on the health of your IT. We use this information to quickly identify and proactively resolve issues, often before there is an interruption to your business.
Our Managed IT Support Services get (and keep) your IT working smoothly so you can do business better.
We deliver our managed IT support in teams. These teams are small enough to get to know you, your team and your business. Our team based approach ensures we have the capacity to respond quickly and the depth of knowledge to resolve your issue fast.
Our Support Services are managed by a dedicated IT Manager who coordinates our service with you. Our IT Manager works with you to ensure that your IT is helping your business succeed. As an example, one of the IT Managers priorities is to reduce your IT costs by identifying problem areas and offering advice on how to improve them. Learn more about our IT Management service.
Monthly reporting on all aspects of your IT. One report displays your IT costs broken down into categories. For example, you can see exactly how much it costs to keep that old computer running. Reporting is also provided on: warranty and licensing renewals, software in use, health and age of equipment, backup status and security information. Learn more about IT Reporting.
Our IT Support service is made up of many components to ensure a high level of service. The services we include in our IT Support packages are:
IT should be working for you, not against you! If you’d like to experience this, we offer a no-obligation, 100% free trial of our services.
If you are looking for high quality Managed IT Services in Perth, contact us to find out more!
“Our systems were in bad shape and our staff were continually being disrupted with IT down time. Putting it politely, our IT support left a lot to be desired. Then we found Office Solutions IT and it has been a great experience. We appreciate their ‘can do attitude’ which reflects from the owners and management all the way ... to the engineers on the support desk. We are thrilled to have our IT network managed by such a progressive company.”
Mark Di Silvio, CFO – Mawson West Ltd
We are always available and ready to help you get on with business.