Essential IT Support

Rapid response IT support that works

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No complications. No distractions. Just good IT.

There's no room for complications and distractions in a growing organisation. Say hello to a no-frill and no-fuss IT support plan that gets the job done right.

Our Essentials plan offers straightforward, hassle-free IT support. We adapt to your evolving IT and cyber security needs and provide proactive assistance whenever you need it. And if an IT emergency occurs, we're prepared to help.

From IT support to data backup, we will be your proactive partners in ensuring your IT systems operate seamlessly.

When your IT is reliable, your productivity soars.

Essential IT support you can count on

  • Essentials Plus-Blue

    Essentials Plus

    Never get caught out

    With Essentials Plus you’ll get four powerful features designed to improve your IT support experience:

    • Access to our Support App, a tool that allows you to log, view, approve and manage requests, chat with our team, schedule office visits, meetings and more.
    • Windows and other Microsoft updates will be automatically installed. Any updates which require manual installation are not included.
    • All-day, everyday health monitoring of your laptops, desktops, and servers. 
    • An annual IT Needs Analysis meeting with a Partner or Lead Engineer.

    Why you might want this:

    ✔️ Live monitoring

    ✔️ Hassle-free updates

    ✔️ Stay one step ahead of downtime


    $15 EX GST per device per month

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  • Essentials Anti-Virus-Blue

    Essentials Security Basics

    Power of Protection

    In your digital life, you rely on your IT systems every day - when your surfing, socializing, banking, doing business. That’s why our managed cloud anti-virus solution helps you protect what matters most... Your privacy, finances, and your business – before it’s too late.

    We’ll look after the live anti-virus scanning and automated malware notifications, so you’re free to focus on looking after your customers and building your business.

    Why you might want this:

    ✔️ Peace of mind protection from known trojans, spyware and malware

    ✔️ Protect your team from phishing attacks and data theft

    ✔️ Intrusion protection from hackers


    $20 EX GST per device per month

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  • Essentials Anti-Spam-Blue

    Essential Add-on: Anti-Spam

    Risk-free reading

    Make no mistake: your business security will be tested, and if you spend 10 minutes of your day sifting through the spam in your inbox, it already is. Your security is our priority, but even our complex business security systems can be compromised if the wrong email is opened.

    Millions of spam emails are distributed world-wide every single day. Sadly, all it takes is one to cause serious damage to your business. The good news is, we’ll filter your incoming email through our intelligent Anti-Spam filters to strip out the malicious content so you’re free to focus on looking after your customers and building your business.

    No risk. No spam. Just a tidy inbox of risk-free reading.

    Why you might want this:

    ✔️ Stops spam cluttering up inbox and slowing down productivity

    ✔️ Protection from users interacting with malicious emails

    ✔️ Reduce the risk of spreading infected emails throughout your organisation


    $20 EX GST per additional domain per month

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  • Essentials Managed Secure DNS-Blue

    Essentials Web Filtering

    Protection on any device - anywhere & anytime

    User error is a primary cause of business security breaches. So, protecting your business in the cloud, across the web, in social media applications and mobile networks isn’t just important. It’s essential in protecting your business from heavy remediation costs and PR damage.

    Allow us to show you what a secure internet environment looks like with a secure gateway that sits between your team members and their interactions with the web. From preventing sensitive data sharing and social media use, to identifying data-stealing malware, your team will be blocked from visiting any suspicious websitesso you can relax knowing we’ll safeguard the privacy of your business data and your customers.

    Why you might want this:

    ✔️ Protection from users visiting malicious websites

    ✔️ Protection from cloned websites designed to steal data

    ✔️ Safeguard your business data


    $4 EX GST Per Device Per Month

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  • Managed Password Manager-Blue

    Essentials Add-on: Password Manager

    Auto-pilot for all your passwords

    There’s a reason cyber security specialists like us, harp on about updating your credentials. With passwords causing over 80% of security breaches, password management is one area where it isn’t just desirable to be one-step-ahead. It’s essential.

    But we know using a unique and complex password for every single online account is easier said than done. Which is why our Managed Password Manager remembers all your passwords across all your devices, so you don’t have to. It will even generates secure passwords for you automatically whenever you sign up for something new.

    Why you might want this:

    ✔️ Fast access to unique and complex passwords for every account

    ✔️ Share passwords securely and effortlessly

    ✔️ Protection from easy to hack passwords


    $10 EX GST per user per month

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  • Managed Breach Detection-Blue

    Essentials Add-on: Breach Detection

    The last line of defence

    It’s hardly news that cyber-attacks are more frequent – and more potent – than ever. But what is new, is their intelligence to outsmart traditional anti-virus systems.

    With malware able to morph into seemingly harmless content to evade your security systems, it means there’s more to fighting off cyber-attacks than updating your anti-virus and hiding behind a spam filter in the hope that your business wins a game of hide and seek.

    Unlike an anti-virus suite, that compares your files with a list of known viruses, we’ll deploy a 24x7 Breach Detection service to continuously monitor the behaviour of your files for unusual activity. This means we’ll get automatic notification of threats to your business before they can damage your files – or your business - even if they evade front line defences.

    Why you might want this:

    ✔️ Peace of mind 24x7x365 monitoring

    ✔️ Rapid response to unusual file activity

    ✔️ Protection from malware that has breached your front line defences


    $6 EX GST Per device Per Month

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  • Essentials Email backup-Blue

    Essentials Add-on: Email Backup

    Essentials Mailbox backup for Microsoft 365

    We’ll regularly backup your Microsoft 365 mailboxes to protect your business from security threats and accidental – or intentional – deletion of your mailbox data.

    Our granular mailbox recovery system means you can relax knowing we’ll be on hand to restore your emails, attachments, calendars or contacts, so you can get back to business, fast.

    This service is available with either 3 or 7 year data retention periods.

    Why you might want this:

    ✔️ Email recovery

    ✔️ Protection against accidental and intentional email loss

    ✔️ Get back to business fast


    $4 or $7 EX GST Per Mailbox Per Month

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  • Essentials Office 365

    Essential Add-on: Microsoft 365 Backup

    Peace of mind backup for Microsoft 365

    Microsoft provides you a wide array of powerful services within your Office 365 environment – but a comprehensive backup of your Office 365 data is not one of them.

    Our Managed Complete Backup for Microsoft 365 means you can avoid the unnecessary risks of accidental – or intentional - data loss and have complete control of your Microsoft 365 data. Our automated background tasks will back up your M365 business environment, including your Outlook, SharePoint, OneDrive and Teams data (Teams chat data not included due to Microsoft limitations), so we can easily browse versions and quickly restore mailboxes, folders or other items.

    This service is available with either 3 or 7 year data retention periods.

    Why you might want this:

    ✔️ Risk-free automated data backups

    ✔️ Granular recovery of Outlook, SharePoint, OneDrive and Teams data

    ✔️ Comprehensive protection against accidental or intentional data loss


    $5 or $8 EX GST Per mailbox per month

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  • Essentials site visit-Blue

    Essential Add-On: Site Visit

    On-site IT Support

    Our Essentials site visits enable you to schedule an on-site engineer at your office when it is convenient for you, for however long you need. Billed at the essentials support hourly rate, we will organise an on-site engineer to visit your site.

    Why you might want this:

    ✔️ On-site support

    ✔️ Same hourly rate

    ✔️ Scheduled at your convenience


    $175 EX GST Per Hour

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  • Dark Web - Blue

    Essential Add-On: Dark Web Monitoring

    Dark Web Monitoring of user credentials

    Any users’ passwords that are for sale on the dark web will be immediately reported so that remedial action can be taken.

    Is your information for sale on the Dark Web?

    Our staff will receive a report when a breach occurs and alerts you to the impacted account and credentials. If the item is of concern they will work with you through a process to best remediate the breach.

    Have us compile a complementary scan of the Dark Web - Click here.

    Remediation of issues is not included in this Managed Service.

    Why you might want this:

    ✔️ Identify breached accounts

    ✔️ Identify your exposure

    ✔️ Leverage our alerts and process


    $50 EX GST Per Domain Per Month

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  • Managed Application Control-Blue

    Essential Application Control

    Detect breach attempts from apps

    Unlike antivirus, Application Control manages what software, scripts, executables, and libraries can run on your systems. This "default deny" approach stops malicious software before it even gets a chance to execute.

    The Gold Standard in Protection from malware, viruses, and ransomware

    Application Control provides protection against ransomware, viruses, and other software-based threats.

    This solution allows users to request access to new applications before they are run.

    It works on a cloud-based platform sending email reports(optional) and provides us with additional application insight to better protect your business.

    Why you might want this:

    ✔️ Block applications from accessing data

    ✔️ Block applications from accessing system resources

    ✔️ Stop untrusted software from running on your systems


    PER USER FEE ON MANAGED SERVICES AGREEMENT

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“I can’t fault OSIT’s rapid-response IT support. If I report an issue, they’re there straight away, finding a way to get me back online. It’s so reassuring, and definitely one less thing to worry about.”

DEBBIE WHITING - UTOPIA FINANCIAL SERVICES

The benefits of Essential IT Support

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Reliable IT Support

We silently work in the background to make sure your IT is up and running fast

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Proactive Monitoring

We look after your IT and security as if it's our own to minimise chances of downtime

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Rapid Response

We respond to high-priority issues in only 3 mins and normal issues in just 18 mins

Customised Cyber Security Seminar-Blue

 

No Minimum Users

Want to add or delete users? Just let us know, and we'll get onto it. 

We have a wealth of capabilities to tap into

No frills, no fuss

No frills, no fuss

Sometimes, all you need is a proactive IT support and security team that handles your tech troubles before you even realise they're there.

Fast IT Response

Fast IT Response

We get stuff done in a timely and respectful manner. In fact, we have a 98% average of tickets that meet service-level agreements.

No hidden fees

No hidden fees

No one likes hidden costs. So the price we quote for your IT is the price you pay. You only pay for the products/services you need. No more, no less.

Stay up and running

 

Stay up and running

Should an IT issue arise, we're available 24/7 to restore your operations. We'll even investigate to resolve the root cause to make sure it doesn't happen again.

One Goldilocks team

 

One Goldilocks team

Work with a small, yet seasoned team that's perfectly suited for your IT requirements. Plus, you have the advantage of working with the same individuals consistently.

Never get caught out

 

Never get caught out

We can monitor your IT from the inside out. From the initial cyber assessment to regular evaluations, we detect potential problems in advance before they become problems.

Recent IT Support Blogs

Check out our recent blogs below, or browse our full range of IT support articles for more insights, guidance and support content.

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IT Support for Engineering: How Firms Can Improve Operations with IT

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Common Questions

Below are some frequently asked questions around our essential IT support services.

You may also find some answers throughout our range of IT support blogs.

Essential IT support encompasses basic IT services like diagnosing and fixing technical problems, overseeing systems to guarantee they operate seamlessly and effectively, implementing updates or upgrades to boost system performance, and offering helpdesk assistance as required.

The price of Essential IT support services can differ significantly based on elements like the size of your organisation, the intricacy of your IT setup, and the particular services you require.

Please reach out to us through the form below so we can provide you with a quote customised to your IT needs and budget.

Our Essential IT Support is a fit-for-use service we offer to small and medium-sized organisations that only require minimal IT support. On the other hand, Managed IT Support is a service we provide to organisations with more intricate systems and IT requirements.

Our core IT support services extend beyond Perth; we now cater to businesses throughout Australia, including the most isolated regions.

With offices in Melbourne and Sydney, we are fully prepared to provide top-notch IT solutions nationwide. This ensures faster support to tackle the unique IT challenges faced by our clients.

At OSIT, you have access to a range of IT services through our Essential IT Support, customized to meet your requirements. Nevertheless, the fundamental services businesses typically receive include:

  • Monitoring & Maintenance
  • Troubleshooting
  • IT Helpdesk Support
  • Cyber Security
  • Software Updates
  • User Access Management
  • License Management
  • Network System Configurations

We work with clients of all sizes, ranging from start-ups to those with over 500 employees.

With our flexible service model, you can customise and expand your IT support based on your evolving needs.

Managed IT Support Enquiry Form

Looking for top-notch essential IT support services?

We've got you covered!

Fill out the form below, and one of our IT experts will personally demonstrate the managed IT support your business has been missing out on for years.