It is reassuring to know that help is only a phone call away. It’s even better knowing that someone is going to pick up and not keep you waiting for 30 minutes.

We provide an exemplary help desk service that you can call or email with issues or requests. We can provide support via phone or login to your computer to see what is happening and make any necessary fixes. We support the software you use as well as your underlying technical infrastructure.

We are able offer Service Level Agreements (SLA) that provide a 30 minute response for all high priority issues with guarantees of our responsiveness.

Benefits

  • Improved productivity through reduction of downtime and IT incidents
  • Reduction in unexpected labour costs caused by IT incidents;
  • Priorities assigned according to your business requirements to minimise impact on your business
  • Identification of potential improvements to your IT performance and availability
  • Streamlined process for granting, changing and removing access to your systems
  • Identification of additional support and training requirements for your staff
  • Improved response times for system changes or advice
  • Improved protection and security for your IT assets and data
  • Assurance that your IT is being professionally managed by experts

Get IT

Real people, real conversations.

We are always available and ready to help you get on with business.

Phone 08 9381 0900

Email connect@officesolutions.com.au

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