Know what’s going on so you can make informed decisions.

As part of our IT support, we provide regular reports to provide you with a clear understanding of the state of your IT.  Your IT Manager will review and discuss these reports with you.

What’s in it for you?

  • Improved productivity through monitoring and updating of outdated or obsolete equipment
  • Improved productivity through identification of areas for improvement such as staff training needs
  • Assurance that decision making is based on accurate and timely data about your systems
  • Assurance that your IT is performing optimally and underlying issues are quickly identified
  • Assurance that your software is correctly licensed and would pass a potential Microsoft or other vendor’s audit.

What you get

Every month we’ll send you a report with a range of useful information about the state of your IT. This report includes:

  • Information on the health and performance of your IT infrastructure
  • A summary of the IT support requirements of your business
  • Insights into common request types and users requiring the most assistance
  • Identification of common issues and advice on how to proactively prevent issues
  • In-depth information on your IT infrastructure including backup reports, capacity planning, antivirus status, software licensing and upcoming renewals

Other reports we provide include:

  • Annual IT Budget – Identifies likely IT hardware and infrastructure costs over the next 12 months
  • Major Incident Report – Detailed information on the cause, impact and resolution of major incidents with an investigation of changes required to prevent recurrences

Get IT

Real people, real conversations.

We are always available and ready to help you get on with business.

Phone 08 9381 0900

Email connect@officesolutions.com.au

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