With Essentials Plus you’ll get four powerful features designed to improve your IT support experience:
Access to our Support App, a tool that allows you to log, view, approve and manage requests, chat with our team, schedule office visits, meetings and more.
Windows and other Microsoft updates will be automatically installed. Any updates which require manual installation are not included.
All-day, everyday health monitoring of your laptops, desktops, and servers. Up to 15 devices are included.
An annual IT Needs Analysis meeting with a Partner or Lead Engineer.
In your digital life, you rely on your IT systems every day - when your surfing, socializing, banking, doing business. That’s why our managed cloud anti-virus solution helps you protect what matters most... Your privacy, finances, and your business – before it’s too late.
We’ll look after the live anti-virus scanning and automated malware notifications, so you’re free to focus on looking after your customers and building your business.
Why you might want this:
✔️ Peace of mind protection from known trojans, spyware and malware
✔️ Protect your team from phishing attacks and data theft
Make no mistake: your business security will be tested, and if you spend 10 minutes of your day sifting through the spam in your inbox, it already is. Your security is our priority, but even our complex business security systems can be compromised if the wrong email is opened.
Millions of spam emails are distributed world-wide every single day. Sadly, all it takes is one to cause serious damage to your business. The good news is, we’ll filter your incoming email through our intelligent Anti-Spam filters to strip out the malicious content so you’re free to focus on looking after your customers and building your business.
No risk. No spam. Just a tidy inbox of risk-free reading.
Why you might want this:
✔️ Stops spam cluttering up inbox and slowing down productivity
✔️ Protection from users interacting with malicious emails
✔️ Reduce the risk of spreading infected emails throughout your organisation
User error is a primary cause of business security breaches. So, protecting your business in the cloud, across the web, in social media applications and mobile networks isn’t just important. It’s essential in protecting your business from heavy remediation costs and PR damage.
Allow us to show you what a secure internet environment looks like with a secure gateway that sits between your team members and their interactions with the web. From preventing sensitive data sharing and social media use, to identifying data-stealing malware, your team will be blocked from visiting any suspicious websitesso you can relax knowing we’ll safeguard the privacy of your business data and your customers.
Why you might want this:
✔️ Protection from users visiting malicious websites
✔️ Protection from cloned websites designed to steal data
There’s a reason cyber security specialists like us, harp on about updating your credentials. With passwords causing over 80% of security breaches, password management is one area where it isn’t just desirable to be one-step-ahead. It’s essential.
But we know using a unique and complex password for every single online account is easier said than done. Which is why our Managed Password Manager remembers all your passwords across all your devices, so you don’t have to. It will even generates secure passwords for you automatically whenever you sign up for something new.
Why you might want this:
✔️ Fast access to unique and complex passwords for every account
It’s hardly news that cyber-attacks are more frequent – and more potent – than ever. But what is new, is their intelligence to outsmart traditional anti-virus systems.
With malware able to morph into seemingly harmless content to evade your security systems, it means there’s more to fighting off cyber-attacks than updating your anti-virus and hiding behind a spam filter in the hope that your business wins a game of hide and seek.
Unlike an anti-virus suite, that compares your files with a list of known viruses, we’ll deploy a 24x7 Breach Detection service to continuously monitor the behaviour of your files for unusual activity. This means we’ll get automatic notification of threats to your business before they can damage your files – or your business - even if they evade front line defences.
Why you might want this:
✔️ Peace of mind 24x7x365 monitoring
✔️ Rapid response to unusual file activity
✔️ Protection from malware that has breached your front line defences
We’ll regularly backup your Microsoft 365 mailboxes to protect your business from security threats and accidental – or intentional – deletion of your mailbox data.
Our granular mailbox recovery system means you can relax knowing we’ll be on hand to restore your emails, attachments, calendars or contacts, so you can get back to business, fast.
This service is available with either 3 or 7 year data retention periods.
Why you might want this:
✔️ Email recovery
✔️ Protection against accidental and intentional email loss
Microsoft provides you a wide array of powerful services within your Office 365 environment – but a comprehensive backup of your Office 365 data is not one of them.
Our Managed Complete Backup for Microsoft 365 means you can avoid the unnecessary risks of accidental – or intentional - data loss and have complete control of your Microsoft 365 data. Our automated background tasks will back up your M365 business environment, including your Outlook, SharePoint, OneDrive and Teams data (Teams chat data not included due to Microsoft limitations), so we can easily browse versions and quickly restore mailboxes, folders or other items.
This service is available with either 3 or 7 year data retention periods.
Why you might want this:
✔️ Risk-free automated data backups
✔️ Granular recovery of Outlook, SharePoint, OneDrive and Teams data
✔️ Comprehensive protection against accidental or intentional data loss
Our Essentials site visits enable you to schedule an on-site engineer at your office when it is convenient for you, for however long you need. Billed at the essentials support hourly rate, we will organise an on-site engineer to visit your site.
Dark Web Monitoring of user credentials. Any users’ passwords that are for sale on the dark web will be immediately reported so that remedial action can be taken.
Is your information for sale on the Dark Web?
Our staff will receive a report when a breach occurs and alerts you to the impacted account and credentials. If the item is of concern they will work with you through a process to best remediate the breach.
Unlike antivirus, Application Control manages what software, scripts, executables, and libraries can run on your systems. This "default deny" approach stops malicious software before it even gets a chance to execute.
The Gold Standard in Protection from malware, viruses, and ransomware
Application Control provides protection against ransomware, viruses, and other software-based threats.
This solution allows users to request access to new applications before they are run. It works on a cloud-based platform sending email reports(optional) and provides us with additional application insight to better protect your business.
Why you might want this:
✔️ Block applications from accessing data
✔️ Block applications from accessing system resources
✔️ Stop untrusted software from running on your systems
"You guys really are the best and I have no issues ever in recommending your services."
Toby Monteath – Cooper Partners
“We used to get bogged down with IT all the time, but it isn’t an issue anymore. We have a great IT Manager who keeps us up to date, but basically takes care of everything for us."
