Absolutely. Our Essentials plan is our no frills, no fuss, IT support plan. There are no monthly fees, no contracts and no lock-in periods, so you can use (and discontinue using) our services after one engagement without question.
If there’s anything worse than seeing your IT go down, it’s waiting for help. Minutes feel like hours, and you feel like throwing in the towel.
Not so with our Essentials IT support. Our on-demand services are built for speed, just like Usain Bolt. Only without the Lycra.
Sign up now and get all the support you need within 12 minutes - we guarantee it.
Choosing essential IT support isn’t determined by your industry, your bottom line or how many bums on seats you have at the office. It’s about choosing the right support for your situation. Here’s when Essential IT support is right for you.
Get instant access to a team of ridiculously nice people ready to take your IT issue off your hands
Get a team of people and a wealth of knowledge on standby to spring into action whenever you need them
Sometimes you just need an odd job or a project taken care of. We'll do it for you, so you don't have to
“Well what can I say! The guys at OSIT are excellent. Really really good. We just moved premises and our Office 365 wasn't syncing, which is a big problem for us. The team got me back up and running ASAP, just in time for my flight to the UK. Thanks OSIT!"
“Great bunch and even better service. I can’t fault them. Professional, friendly and always happy to go the extra to make sure your back online and have one less thing to worry about."
When your IT stops working, so do you. We get it and we’ll get onto it within minutes. “Yeah Yeah” you say, but we mean it and we can prove it.
Get all the support you need within 12 minutes - guaranteed
On demand services without a commitment period
And no nasty surprises. Only pay for the help you use
Absolutely. Our Essentials plan is our no frills, no fuss, IT support plan. There are no monthly fees, no contracts and no lock-in periods, so you can use (and discontinue using) our services after one engagement without question.
We support clients across Australia. And when we say ‘across’, we mean everywhere, from all the state capitals to the most remote locations. And when we say ‘Australia’, we mean clients who also have offices and operations in several states.
We work with clients of all sizes, from sole traders and start-ups to clients with 500+ employees. Our flexible service model means we can tailor and scale our IT expertise and resources to suit your changing requirements, so you’re never paying for stuff you don’t need.
If there’s one thing we love as much as technology and the way it can transform your life and business, it’s talking about technology. That’s why we also love it when people ask us IT questions. And it’s why we’ve put together this extensive FAQs page.
Aren’t all superheroes available outside regular business hours? While our standard support hours are from 9:00 to 5:00pm WST Monday to Friday, we’re here for you 24/7. Please note that out of hours fees may apply.
Faster than you can say, ‘Industry-leading IT support response times.’
OK, maybe not that quickly, but pretty fast.
In fact, we guarantee that we will respond to your request for help within 12 minutes. And if we don't, you'll receive 1 hour of support for free.
You just need to complete our quick and easy online signup below, but if your IT problems are preventing you from doing business, you can call us immediately.
Our clients don’t like hidden costs, and neither do we, so the price we quote is the price you pay. There's no contract, commitment period or minimum term. Once you've completed the sign up form, you're welcome to use and discontinue using our services whenever you like.
Support
Our essentials IT support is charged at $175.00 Per Hour exclusive of GST (billed in 6 minute increments).
Travel
If we need to travel to your location we charge $90 Per Hour exclusive of GST.
Out-Of-Hours
If you need assistance while working out of hours, we’ll be around to save the day - or night. Please note that our after-hours rate of time and a half may apply.
On average, we respond to to high-priority issues in only 3 minutes and general issues in 12 minutes. That's fast. Just ask our competitors.
We love talking about technology and we could wax lyrical about all the wonderful things we do for our clients.
But we prefer to let our results speak for themselves. Which is why you'll receive 1 hour of IT support for free if we don't get back to you within 12 minutes of you:
Signing up is simple. There's no sign up fee and it only takes a few minutes. Enter your details below to get started.
IT isn’t supposed to distract you from the important stuff. It’s supposed to enable you to do more of it, more efficiently. And that’s our sole purpose at Office Solutions IT – delivering IT support services that take care of the complex business of managing IT, so you can focus on your business. Get in touch and find out more.
Call us on 1300 349 195
Email us
connect@osit.com
Schedule a call