Our commitment to customer service means we do things differently to many other IT service providers.
We are committed to creating value for our clients by delivering excellence in IT and IT managed services. To read more about how our IT Managed Services approach can assist you to generate value for your business, view the Our Approach to IT page.
We provide a quality service. Fifty years of research shows that the value of IT is best realised from a professional, measured and thorough approach to IT management.
We have implemented ITIL – a best practice framework for providing IT services. ITIL is founded on providing value to clients through using IT to facilitate business outcomes. ITIL has been developed over 30 years and is used throughout the world to ensure outstanding IT service.
From your perspective you can be assured we are providing and delivering services in the most cost effective way possible.
This is what managed service really means. Reactive work in IT is far more costly that proactive work. The more proactive work is done, the less reactive work is required. Reactive work is usually more time consuming and has a higher business impact and is therefore much more expensive.
Part of our commitment to excellence is to use a proactive approach. New clients under go a transition process to identify and rectify any weaknesses in the IT and IT management. We use monitoring software that alerts us to significant events before they have a business impact. We provide regular reports on the state of the IT. These are discussed face-to-face with your assigned IT manager.
The nature of IT means that there will always be reactive work requiring response and resolution. We are often complimented on our speedy response and resolution of issues. When you have an issues that require an immediate response we provide an immediate response.
We measure both response and resolutions and continually work to minimise the amount of time these take.
We can even include financial penalties related to response in our service level agreements (SLA) for all high priority issues. The penalty cuts in if we don’t respond to your urgent incidents in less than the agreed time.
Our business is built on long term relationships with our clients. Long term relationships are built on trust.
We provide sound, considered advice that allows our clients to make decisions in the best interests of their business.
We aim to work in partnership with you and your business. It may sound corny but your success is our success.
“Office Solutions IT (OSIT) has been working with us for over 18 months providing an IT support solution that is the best we have ever experienced. Prior to OSIT coming on board, RISC’s IT system was ageing and struggling to keep up with our changing business. Office Solutions IT has been proactive in helping us update and renew our core infrastructure to better meet our needs. We have confidence that they are always available (by phone or email) to answer questions or solve IT problems. OSIT has also proactively assisted us with project design, rollout and implementation and have consistently exceeded our expectations.”
Martin Wilkes, Principal Advisor – RISC Advisory Ltd
We are always available and ready to help you get on with business.